Stature Luxury / service communications
Customer Service Policy
Customer service is provided by email for general inquiries and through eBay's communication tools for marketplace transactions.
noindex until the authorized owner and qualified counsel complete the approvals required by the compliance workbook.Contact channels
Email: stature@staturewealth.com. No public telephone number or fixed service hours are offered. Marketplace order questions should also be sent through the applicable eBay order or message thread.
Response timing
Stature intends to respond to appropriate communications within 10 calendar days. Urgent deadlines imposed by eBay, a carrier, a payment provider, or applicable law may require a different response time.
Escalation
The owner handles service, privacy, accessibility, intellectual-property, and legal inquiries. eBay support is used for marketplace transactions. Authentication providers, carriers, law enforcement, or legal resources may be contacted when relevant.
Complaints and records
Describe the issue, the applicable eBay order or item reference, and the resolution requested. Do not send sensitive payment or identity information by ordinary email. Communications are retained in the relevant email or marketplace account.